DELUX BEDS & BEDDING E-STORE TERMS OF SALE
1. GENERAL PROVISIONS
1.1. These terms and conditions of sale of the Delux Beds & Bedding e-shop (hereinafter: e-shop) (hereinafter: conditions) apply to purchases from the Delux Beds & Bedding e-shop at the internet address https://delux-bed.com/. The seller of the goods is Delux Production OÜ (hereinafter: the Seller), registration code 14033842, registered address Raua 5, Viljandi, 71020, Republic of Estonia, bank account no. EE64 7700 7710 0887 6840, e-mail address info@delux-bed.com. The terms and conditions apply to all legal relationships arising between all persons (hereinafter: the Customer) and the seller when purchasing goods through the Delux Beds & Bedding e-shop.
1.2. The seller has the right to change and supplement the conditions unilaterally by publishing the new conditions at the internet address https://delux-bed.com/muugitimedus. If the customer placed the order before the changes to the terms and conditions came into effect, the legal relationship between the customer and the seller will be subject to the terms and conditions valid at the time the order was placed.
1.3. The customer may purchase goods and related services only after agreeing and reading these Terms of Sale, which are also available at https://delux-bed.com/muugitimedus and the Seller’s privacy policy, which is available at https://delux-bed.com/ privacy-policy/ By agreeing to these Terms of Sale and the Seller’s privacy policy, the Customer confirms that he has read these documents and undertakes to comply with them, and it is considered that he has been properly informed about the processing of the Customer’s personal data and his rights as a data subject.
1.4. In addition to these terms and conditions, the legal relationships arising from the purchase of products through the e-shop are governed by the legislation in force in the Republic of Estonia.
2. PRICE OF GOODS AND PAYMENT
2.1. The prices of the goods are in euros and include 22% VAT.
2.2. Product prices and availability may change without notice.
2.3. The images of the goods in the online store are for illustrative purposes and may differ from the actual goods.
2.4. You can pay for goods through bank links and on the basis of an invoice.
2.5. The goods and other costs (transportation, installation, etc.) must be paid for before the goods are issued.
2.6. If the Customer does not pay the invoice by the deadline, it is considered a withdrawal from the contract.
3. DELIVERY OF GOODS
3.1. The goods can be ordered to different post machines (small packages) or to the address indicated by the customer using the courier service (large-volume products).
3.2. Delivery fee is added to the price of the goods, unless otherwise stated.
3.3. . If the goods have been delivered to the address specified by the Customer, the goods are considered delivered to the Customer, regardless of whether the Customer or another person who has received the goods at the specified address has actually received the goods. If the Customer cannot pick up the goods himself and the goods have been delivered to the specified address, the Customer does not have the right to claim against the Seller that the goods have been delivered to the wrong person. If the goods are not delivered on the day of delivery, the customer must inform the Seller about this no later than the next day after the scheduled delivery date.
3.4. If the Customer or his representative is not present at the place of delivery at the time of delivery, it is considered that the goods have not been delivered due to the Customer’s fault, in which case the Customer is obliged to pay again for the delivery at the agreed time, and the money paid by the Customer for the first delivery will not be returned. In the event that delivery does not take place at the agreed time due to the Customer’s fault, the Customer must pay for the second delivery in any case based on the invoice provided by the Seller.
3.5. The Seller or his authorized representative provides the Customer with two copies of the invoices for the goods, one of which the Customer returns signed to the Seller or his authorized representative. If the Customer has signed the invoice without comments, it is considered that the Seller has properly delivered the goods to the Customer together with the product and warranty manuals, that they are in the correct quantity, quality and selection (including the correct model, size, color, unstained, in the correct packaging) and that the Customer has accepted.
3.6. Before accepting the goods and signing the invoice, the Customer together with the Seller or his authorized representative checks the quantity, quality and selection of the goods. If only packaging damage is discovered, the Customer must notify the Seller in writing. In this case, it is considered that the goods have been delivered in damaged packaging, but the quantity, quality and selection of the goods must meet the terms of the contract, and the delivery of the goods is considered to have taken place properly.
3.7. If there are differences in the quality and/or product range of the goods, the Customer does not have to accept the goods that do not correspond to the quality and/or product range, unless the defect can be eliminated without replacing the goods as a whole. The customer must notify the seller of the refusal to accept the goods and discover defects by email at e-shop@delux.ee.
3.8. The seller is responsible for the goods purchased by the customer during their transportation. From the moment the goods are received, the risk of damage or loss of the goods passes to the customer.
4. RIGHT OF WITHDRAWAL
4.1. The customer has the right to return the goods purchased from the e-shop without giving a reason within 14 calendar days of receiving the goods.
4.2. To return the goods, the customer must send a withdrawal request to e-shop@delux.ee
4.3. When using the right of withdrawal, the customer is obliged to return the goods to the seller no later than 14 days after receiving the goods.
4.4. The returned item must be unused.
4.5. Direct costs related to the return are borne by the customer. We recommend returning the goods in the original transport packaging.
4.6. Returns will only be accepted with a completed cancellation form.
4.7. If the customer has withdrawn from the transaction, the seller will return the purchase amount to the customer immediately, but no later than within 14 calendar days from the receipt of the withdrawal request. The refund is made to the same current account from which the purchase was paid.
4.8. In case the customer has damaged or damaged the goods to be returned intentionally or due to negligence, the seller has the right to refuse to take back the goods or to demand compensation for the damage caused.
5. WARRANTY
5.1. A 24-month warranty is provided for the goods, unless otherwise specified by the Seller.
5.2. Products and parts that have been worn or broken using excessive force are not covered by the warranty.
5.3. As part of the warranty, parts that are naturally worn out during use are not compensated.
5.4. The Seller has explained to the Customer and the Customer understands that a new mattress or furniture, like all new items (e.g. shoes), has a specific smell due to new materials such as polyurethane, latex, fabrics, etc. of use. It is harmless to human health and disappears over time.
6. LIABILITY
6.1. The customer is fully responsible for the correctness of the data provided when placing the order. If the Customer does not provide accurate information when ordering the goods, the Seller is not responsible for the resulting consequences. The Seller is released from any responsibility even if the losses are caused by the fact that the Customer, without taking into account the Seller’s recommendations and his own obligations, has not familiarized himself with the Terms of Sale and/or the Agreement, even though he has been given the opportunity to do so.
6.2. The Seller is not responsible for damages caused to the Customer or for the delay in product delivery if the damage or the delay in product delivery is due to a circumstance that the Seller could not influence, did not foresee and could not foresee (force majeure).
6.3. If the e-store has refused to resolve the Consumer’s complaint or the Customer does not agree with the solution offered by the e-store and considers that his rights have been violated or his interests have been damaged, the Customer may file a complaint with the Consumer Disputes Committee through the Consumer Protection Board or the court. The consumer can file a complaint himself or through a representative. The details of the Consumer Disputes Commission are:
Address: Endla 10A, 10122 Tallinn
E-mail: info@ttja.ee
Website: https://ttja.ee
Phone number: +372 667 2000
The online consumer dispute resolution platform of the European Union can be found at: http://ec.europa.eu/odr. On this platform, the Consumer can file a complaint for both cross-border and domestic transactions.
